Our Guarantee – Shop safely & worry-free

At Ascendt, your satisfaction is our top priority. That is why we want to ensure you have an uncomplicated and worry-free shopping experience. With our guarantee, you are on the safe side.

30-Day Money-Back Guarantee

Not satisfied with your purchase or have you changed your mind? No problem.

You can return your order within 30 days and, in accordance with our return policy, receive a full refund of the purchase price.

Free Exchange

Would you like to exchange your product for a different version or a different product? We offer a free exchange within 30 days of receiving your order.

Simply contact our customer service team and we will guide you through the next steps.

Full Refund

In the case of an eligible return, we will fully refund the purchase price. The refund will be issued using the original payment method.

Fast Processing

We know that no one wants to wait long for a solution. That is why we process returns, exchange requests, and warranty claims as quickly as possible.

Our customer service team will keep you updated on the status of your request.

How it works

Contact our customer service team at [support@ascendt.ch / contact form] and provide us with your order number and a brief reason for your request.

In the event of a defect, photos or a short video will help us process your request as quickly as possible.

Our promise to you

✓ 30-day money-back guarantee
✓ Free exchange
✓ Full refund of the purchase price for eligible returns
✓ Fast and uncomplicated processing
✓ Personal customer service

We want you to feel good when shopping at Ascendt – from your order to our customer service after your purchase.

Do you have any questions?
Contact us at any time at support@ascendt.ch. We are happy to help.